We are headquartered in Park City, Utah, but most of our team works remotely around the world. Some of us are changing locations every month while others are working in one area for a long time. We built a remote company to attract the best people with the freedom to work where and when they like.
We prefer email, but sometimes it is best to communicate over the phone. As a remote company we have developed a scheduling system to ensure that our team and clients are free to speak on the phone no matter what time zone they are in. You can schedule a meeting here: calendly.com/startsomemarketing
Select “reorder” on the product page, and if you need to revise the design, then select “I need to make revisions”. There is a $200 dollar fee for simple revisions. If your reorder requires complex revisions* such as redesigning large portions of a booklet or PowerPoint, then you will need to pay the full price.
You can place large custom orders, but we have already selected cost-effective quantities that we recommend you use, (unless you are absolutely sure you need 10,000 sticky notes ? ) . Marketing and promotional items can take up a lot of physical space. You don’t want a hallway full of water bottles, trust us. Plus, larger quantities are more at risk to go to waste because of a logo redesign, change in branding, or senior staff leaving your company. We recommend that you order one of the quantities that we have listed, and if you are happy with these products after using them all, then place a reorder. Start small and increase your orders as necessary. To order a larger quantity, email us at firstname.lastname@example.org and we will reply within 24 hours with a quote.
You may cancel your order and receive a full refund if we have not started work on your order. If work has already started, then 100% of your payment will be forfeited to us without refund. Please do not place an order with us if you are not committed. We are serious about our work and we cannot afford to work with clients who are indecisive. If you have questions, please email us before you place your order so that we can make sure that your concerns are addressed.
No. We ship only within the Continental United States. If you place an order that must be shipped outside of the Continental United States, then we will decline your order.
Almost all of our products include 2-day shipping in the pricing. If you need projects by a specific day, then please email us at email@example.com with the details and we will let you know what shipping options ( overnight, 1-day ) and additional rush service fees may be required to meet your deadline.
Yes, but your project will not begin until we deposit your check and the funds show up in our account. For speedier service, please pay by credit card.
We require that you pay 100% of the order upfront. The only exception is if you are ordering a website. For websites we can create a payment installment plan to spread out the payment over 4 months. We use an online invoicing system that is simple and secure. We accept all major credit cards, debit cards, and checks.
No, we only provide Print & Web PDFs and JPG files. We do not provide the master illustrator, InDesign, or Photoshop files. These files contain proprietary technology and trade secrets that are key to our business advantage. You are purchasing the end result, not the process and technology we use to arrive there.
According to US Copyright law, we own all rights until we specifically state that some or all of the rights will be transferred to you. Once you have paid in full and signed our digital contract, we will transfer (1) the rights to display the work and (2) the rights to reproduce the work. What we do not transfer is the (3) rights to make adaptions or derivative works (to make changes ). This means if you need changes to work that you have purchased from us in the past, then we request that you get our written consent, pay us for the rights to make changes yourself, or pay us to make the changes for you. If we were your employees then the work would be considered “Made-For-Hire” and you would automatically own the rights, but because we are contractors we own the rights to all work we make unless we have a written agreement stating otherwise. To learn more about US Copyright Law click here: www.copyright.gov/circs/circ01.pdf
Please provide timely constructive criticism during reviews to keep your project moving forward. Poor communication is the primary reason a project does not get completed on time. Please put thought and time into your communication with us and we will do the same for you.
Yes, we use both in-house employees and sub-contractors who work with us on an ongoing basis. Sub-contractors are required to sign a non-disclosure agreement.
All project files will be delivered online by a secure DropBox link. If you would like project files to be delivered on a USB drive, then an administration fee of $75 for the USB, data transfer, and postage will be charged.
Turn-around time is the time it takes to complete a project. Turn-around time starts when 100% of the project’s payment has been received. We will make every effort possible within the confines of our service agreement to complete your project within the estimated turn-around time for the product or service that you purchased, but turn-around time is considered an estimation. We are not responsible for projects that are not completed on time because many factors outside of our control heavily influence the time it takes to complete a project. The most common factors affecting turn-around time are slow communication from the customer, slow approval by the customer of project drafts, and a lack of involvement (feedback, providing brand resources) by the customer to complete the project as requested. It takes a team to win a championship, so we’ll need your help! Thank you.
Each product includes at least 1 concept. A concept is one possible solution of many solutions for your product. Some products include more than 2 concepts such as logo design.
No. Our work is owned by us and licensed to you under a non-exclusive, perpetual and worldwide license to use, reproduce and display the Final Works solely in connection with the Project. All other rights, including Copyrights, are reserved by us. Learn more about US Copyright Law: www.copyright.gov/circs/circ01.pdf
A revision is any list of requested modifications to a concept or final design. We include 2 revision rounds in all of our products. This means that you can request changes to writing, design, photos, or color adjustments at 2 points in the design process. A revision round can include just 1 small change or a list of many changes that you would like to see implemented. A revision does not include a complete redesign of a product, for example, if we spent 80 hours designing a booklet for you, then we cannot start from scratch 2 times, but we can make adjustments to the layout, edit text, and add new photos and graphics.
• Simple revisions: change logo, change colors, change contact info ( These types of changes require about 2 to 3 hours of work to re-export files, uploading, creating new order specifications, and getting approval from you throughout the process )
• Complex revisions: add additional content, pages, slides, photos, and graphics. (These types of revisions take a significant amount of time because of adjusting layouts for new content, creative strategy, exporting documents, and communicating and gaining approval from you.)